CryptTalk Support
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What happens if I lose my phone or it is stolen?
Without knowing your 6-digit PIN, nobody can access your CryptTalk account. Please do not leave your device while the app is active and you are logged in CryptTalk.
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What should I do if change my phone / phone number?
Your CryptTalk account is independent of your phone, so getting a new phone will not affect your ability to use CryptTalk.
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Are there any additional costs besides the monthly fee?
No, there are no additional costs other than the monthly fee. The fee covers unlimited use of the service (voice or text) and contact with our customer service is included based on the level of you...
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Is it possible to use CryptTalk abroad?
No matter which country you are in, the only thing you need is the internet connection.
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Who is the company behind CryptTalk?
CryptTalk is a product of Arenim Technologies AB., a company registered and operating in Sweden.
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Will I be charged if I sign up for a trial?
No; you can receive a 30-day free trial, after which you account will enter "passive mode". At this point you can choose to start a subscription, which is paid.
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Are calls still secure if CryptTalk's central servers are attacked?
CryptTalk's central servers do not have a part in securing calls, so they will still be possible even in the event of a hack. However, in the case of serious attacks, the attacked server site might...
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Can authorities obtain CrpytTalk users' information?
Arenim Technologies is not able to decrypt the calls of any CryptTalk user, so the subscribers of the CryptTalk service must accept that if an authority requests information regarding the calls o...
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Is it legal to use the CryptTalk service for business and private use?
CryptTalk is a legal solution to protect both private and business communication. Arenim Technologies has put great effort into establishing a proper service model covering possible legal questions...
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What guaranties that my calls are secured in CryptTalk?
There are several reasons why you can trust the service: Conversations do not pass through any central servers (the CryptTalk provider's servers) but are transmitted peer-to-peer. It is easy for a...